As our customer, you've agreed to pay for your selected service(s) as outlined within the relevant terms and conditions, including all charges for the equipment and services we supply to you. This includes any additional charges detailed within the relevant terms and conditions.
If you or we find a mistake on your bill, you'll be credited accordingly. But if we've no reasonable grounds to believe a call didn't originate from your home phone or mobile, or that the price of that call is incorrect, you'll be liable for the call(s) at the applicable rate at that time.
We expect all our customers to adhere to the payment terms within the relevant terms and conditions and pay their bills promptly. If you fail to make payment of the charges you owe to us when they are due, exceed any agreed credit threshold with us or fail to make payment by the due date we may at our discretion restrict or cancel your service, in part or in full until payment has been received. More information can be found on in our terms of conditions
If we cancel the services provided to you because you haven't made payment within the terms and conditions and you later decide to resume the service, you might be liable to pay a re-activation and administration charge.