Cookies Policy

What is a Cookie?

Cookies are an essential part of any internet browsing experience. When you visit our website, your web server transfers a small packet of data to your device’s browser: a computer cookie.

This cookie is designed to remember information about you, including a record of your website visits and activity. It’s important to understand how they work and when you need to step in to manage how your browser stores these packets of information.

We also use a cookie to remember your cookie preferences. This means if you use a different device, computer profile or browser you will have to tell us your preferences again.

Managing your Cookies

You are able to control which cookies your web browser allows via the browser's preferences. You may prevent all cookies or only a few depending on your personal preference. Most web browsers also support optional plugins that offer enhanced control over cookies. Remember, cookies are browser and device specific so you will need to set your cookie preferences in all your browsers and on all your devices separately.

Necessary Cookie List

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies

Provider Cookies Domain(s) Cookie Name(s) and Duration Purpose
Live Chat accounts.livechatinc.com __lc_cid (2 years)
__lc_cst (2 years)
Necessary for the functionality of the web site's chat-box function
V4 Consumer v4consumer.co.uk incap_ses_# (session)
visid_incap_# (1 year)
ASP.NET_SessionId(session)
The data from this cookie helps V4 Consumer monitor that the website is operating correctly
SiteLock Sitelock.com ci_session (1 day)
incap_ses_# (session)
visid_incap_# (1 year)
The data from this cookie helps V4 Consumer monitor that the website is operating correctly

Preference Cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Provider Cookies Domain(s) Cookie Name(s) and Duration Purpose
Live Chat accounts.livechatinc.com @@lc_auth_token:#
__oauth_redirect_detector
Allows the web site to recognise the visitor, in order to optimize the chat-box functionality.

Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Provider Cookies Domain(s) Cookie Name(s) and Duration Purpose
Facebook facebook.com tr (1 day) Collects information on user behaviour on multiple web sites. This information is used in order to optimize the relevance of advertisement on the web site.
V4 Consumer v4consumer.co.uk ___utmvc (session) Collects information on user behaviour on multiple web sites. This information is used in order to optimize the relevance of advertisement on the web site.

Analytical Cookies

Analytical cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Provider Cookies Domain(s) Cookie Name(s) and Duration Purpose
Google v4consumer.co.uk _ga (2 years)
_gat (1 day)
_gid (1 day)
Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.
Live Chat secure.livechatinc.com _livechat_has_visited Allows the web site to recognise the visitor, in order to optimize the chat-box functionality.

Third Party

Some of our website is supported by other companies which have their own cookies. These companies have their own cookie policies which we've linked to below.

Provider Use Policy Link
Trustpilot Share Reviews https://legal.trustpilot.com/for-everyone/cookie-policy
Live Chat Live Chat https://www.livechat.com/legal/gdpr-faq/
Google Analytics https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Facebook Advertising / Social Media https://www.facebook.com/policies/cookies/ https://www.facebook.com/business/gdpr
https://www.facebook.com/business/news/facebooks-commitment-to-data-protection-and-privacy-in-compliance-with-the-gdpr