About Us

Our Story

We have a vision of becoming the leading broadband supplier for homes in the UK. V4 UK started out from humble beginnings back in the year 2014. Our founders experienced long standing success building easy to understand communications packages tailor made to suit every home. We invest everything into in our customers and employees.

We have now emerged as one of the fastest growing Telecoms Service Providers in the Midlands, catering to homes across UK with our nationwide presence.. Whether your home is in the city or in the countryside, we will be there to provide you with the very best service.

Cost effective broadband for all

Of course, costs are important, we understand the everyday challenges our modern-day customers go through when looking for their broadband provider. We quickly found that by means of great customer service, tailored packages & solutions we could fast track our growth and oh, sure we did.

Top Tier Customer Service

Every person is different, we realised this and greatly respected this early on. Thousands of training sessions for our employees, constant review of our products & solutions and several customer-focused initiatives helped V4 gain envious loyalty amongst our customer bases!

To this day, each of our customers are important to us. Our processes, our products, any initiatives, or changes we make are designed around the needs of our customers & employees. For V4, our Directors & Management Team have firmly established the ethos in all our processes, we always view our customers as partners to us, which is why we tailor our solutions differently for each of our customers.

Packages to suit your budget needs

Each one of us have different needs, different budgets, and that one in all solution we all look for, because we have appreciated this since day one, we train our teams to understand your aspirations & challenges first & build a solution accordingly which must help improve your home broadband.

This is the underlying aim behind everything we do, & Hence why it’s so important for a modern day customer to choose the right supplier, one that is reliable, home-grown, and "Customer First", and we are proud to say that over all these years, we have developed these principles as the core mission that has helped us evolve to where we stand today, providing cutting edge solutions, and best in class service levels.

Unlimited Broadband Deals

£18.98From
/Month

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Super-Fast Fibre Broadband Deals

£29.99From
/Month

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Unlimited SIM Only Deals

£12.99From
/Month

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4.8/5

Trust Score by existing customers

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Of employee training hours

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Continued investment in technology

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Customer Satisfaction Score

See what or customers are
saying about us right now

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Sue
The gentleman was very helpful and informative. He was very patient and explained step by step what was required to get my telephone working correctly.
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Janet
I wish to thank Mr Roy for his prompt help in contacting Open Reach when our landline was not working. He called the following 2 days to report on progress. An engineer arrived the following day and repaired the line.
I was very please with the helpful action of V4.
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Jacob
The gentleman on the phone was brilliant & most kind & patient. He was very clear with instructions & very easy to follow
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LS
Reported a fault with interference on my telephone line.
The problem was rectified swiftly.
Many thanks to Sayid for all his help solving the problem.
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Meg
Had a problem with broadband constantly dropping out and very slow but it was very efficiently and politely dealt with by Roy
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Ronald
Pragati was extra helpful, patient and efficient. We cannot speak too highly of him. We had no internet for days. We are both old and not good with technology. Many many thanks
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George
Very impressed with the patience of Sanjay who took his time to explain the procedures to a 73 years old silver surfer. Excellent customer service.
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John
I was with another supplier who was expensive and always increased price from time to time. I came across V4 who are cheaper and found the customer and general service first class with faster internet speed. And my understanding no price increase over contract period. It was a no brainer. The change over was as smooth as silk and I did not have gun held to my head. In present economic climate any savings are a bonus.
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Ajita
Yesterday 28th June my landline went dead at 10a,m, Incoming callers got engaged tone and message saying line busy. I thought someone was using my phone so I called V4 customer service. Arpa Bhattacharya dealt with my problem. I am not at all tech savvy so it was not easy for him when I did not understand. However he was calm, patient and step by step sorted out the problem. I can honestly say he is an asset to V4 and will go the extra mile to help out a customer. He deserves a five star rating.
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Douglas
Very helpful and courteous
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Patricia
Excellent service guided me through set up perfectly
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Pauline
Roy was fantastic rectifying my fault with my internet, baring in mind my lack of technical knowledge... which considerable showed
I am grateful for his patience and I am now up and running again online.
Thank you
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DP
Sanjay Maifuz Ahmed was so helpful when my internet service went down and I could not restart it from my phone. He was knowledgeable and very patient with my limited tech knowledge. Not only did he try several fixes he also monitored the service for the next couple of days and rang back to check that everything was good at my end. This is the best customer service I have ever received for which I sincerely thank him.
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Alison
We telephoned V4 and our call handler was Roy, he was polite efficient and friendly, he was very knowledge and helped resolve our fault very quickly. He called back a few days later to confirm we were still working.
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James
Very helpful got my problem sorted out.