When you move home, your broadband doesn't automatically move with you - but in many cases, you can transfer it to your new address.

What happens next depends on whether your current provider can supply service at your new home.

The simple answer

You can usually move your broadband to your new address, but if your provider can't supply service there, you may be able to cancel without penalty.

Checking availability early helps avoid surprises.

Option 1: Taking your broadband with you

If your provider serves your new address:

• Your contract usually continues
• A home move is arranged for your new property
• An engineer visit may be required

In this case, your broadband simply moves with you.

Option 2: When your provider can't supply your new home

If your provider doesn't serve your new address:

• You may be allowed to cancel without early termination fees
• You can switch to a new provider
• Your contract usually ends when you move

This is common when moving to a different area or network.

Will my contract reset when I move?

It depends on the provider:

• Some keep your existing contract terms
• Others may start a new minimum term
• Upgrades or speed changes can affect the monthly fee.

Always ask before confirming the move.

Will I have internet downtime when moving?

It's possible, but it can be minimised:

• Order the move in advance
• Choose an activation date close to moving day
• Keep your router ready

Some people use mobile data temporarily during the transition.

What about full fibre when moving?

When moving home:

• Full fibre may or may not be available at the new address
• You might need new equipment
• Installation times can vary

Checking fibre availability early gives you more options.

What should I do before moving?

Before you move:

• Contact your current provider
• Check availability at the new address
• Ask about fees or contract changes
• Compare alternative providers

This helps you decide whether to move or switch.

What happens if I don't tell my provider?

If you don't notify them:

• Your service may continue billing at the old address
• Disconnection can be delayed
• You could face unnecessary charges

Always inform your provider as soon as possible.

Planning ahead makes moving broadband much easier.

Visit Upgrade to V4 page to find out more, or call 033 004 314 34 to speak to a broadband expert and get a plan built around your needs.