New keys, new Wi Fi:

The ISO 27001 moving home checklist every UK household should use

(and how V4 Consumer ticks the boxes)

Moving home is enough faff. Your broadband shouldn’t add to it. This simple, ISO backed checklist helps you get day one Wi Fi that’s fast, tidy and safe—and shows how V4 Consumer operationalises ISO/IEC 27001 so you’re protected from the get go.

✅ Before completion day: pick an ISO certified provider (and verify it)

Choose a provider that’s independently audited against ISO/IEC 27001, the world’s best known standard for information security management. It’s the grown up framework for how organisations control risk, protect data and improve—continuously.

🔎 You can look up credible UK certifications on UKAS CertCheck (free) to confirm a certificate really exists. That’s trust you can prove, not just a promise.

V4, in plain english: We’re ISO/IEC 27001 certified. We use a living risk register, access controls and change management so your account setup and address change happen safely—without the faff.

🛠️ Engineer day, done right: safe install & supplier standards

Most installs are quick. The difference with an ISO led provider is the unseen hygiene:

• ✅ Pre checks and change control so the job is scoped properly (no “back next month” moments).
• ✅ Supplier assurance so the partners who dig, splice or provision meet security standards too—mirroring the NCSC’s supply chain guidance and cloud security principles.

V4, behind the scenes: Our installation partners work to documented standards and we audit them. That’s ISO 27001’s supplier security discipline in action.

🔐 Your first 24 hours online: the “no faff” secure set up

• 1. 🔑 Change the router admin password (we’ll prompt you). NCSC reminds users to change defaults and keep Wi Fi encryption on—modern ISP routers ship with it enabled.
• 2. 👥 Create a guest network for visitors and smart kit that doesn’t need to see your laptop. It keeps your main devices private and reduces risk.
• 3. 🔒 Turn on MFA for your online account (and email). NCSC guidance is clear: multi factor beats passwords alone.
• 4. 🔄 Update the router firmware when prompted. NCSC has warned about router compromises—updates matter.

V4, how we help: We ship secure by default settings and plain English prompts so you’re protected while you’re unpacking boxes.

📨 Switching and ceasing safely: avoid “account takeover” during address change

Moving is a classic moment for ID fraud (post goes astray; details change). Do three things:

• 🔐 Lock down your online account with MFA and a unique password.
• 📬 Redirect your post with Royal Mail so bills and statements don’t feed fraud at your old address.
• 👀 Watch for unusual activity. Identity fraud is at record levels in the UK (421k cases filed to the National Fraud Database in 2024). Stay alert.

V4, what we log: We keep auditable trails of address changes and new device logins. That’s ISO style access management and incident traceability if something looks off.

Devices & data you’re leaving behind: wipe, don’t wing it

Old routers and smart gear can hold settings and identifiers. If you’re not returning kit.

• 🔄 Factory reset before disposal
• ♻️ Use approved e-waste routes

V4, our policy: Return labels for our kit (when applicable), and clear steps for wiping your own devices. That’s ISO’s asset management and disposal discipline, made simple.

🚨 If something goes wrong: what an ISO driven incident process looks like

Bad days happen. What you should see from a responsible UK provider:

• ⚡ Protective monitoring and rapid response, as emphasised by the NCSC’s operational security guidance.
• 📣 Clear customer comms (what happened, what we’re doing, when we’ll update).
• 💷 Automatic compensation if your provider is a signatory and the issue qualifies—£5/day for delayed activation, £8/day for total loss of service after the trigger time, and £25 for a missed engineer appointment (minimums set in the 2024 Code of Practice).

V4, our pledge: ISO mapped playbooks, status updates you can understand, and we honour compensation rules where they apply.

📌 Quick checklist (copy, save, stick to the fridge)

• ✅ Confirm ISO/IEC 27001 certification (UKAS accredited) for your chosen provider.
• ✅ Turn on MFA for your broadband account (and email).
• ✅ Rename your SSID and set up a guest Wi Fi; keep your main devices separate.
• ✅ Update router firmware; keep encryption on and change the default admin password.
• ✅ Disable features you don’t use (like WPS) to shrink the attack surface.
• ✅ Royal Mail Redirection for at least 12 months to reduce ID theft risk.
• ✅ Wipe or return old kit securely; use proper e waste channels.

🧳 Bottom line

Moving home should feel like a fresh start, not a fresh set of risks.

With V4 Consumer, you’re choosing a provider that proves how it protects you—ISO 27001 certified, aligned to UK guidance, and obsessed with keeping your household connected and secure.

👉 Moving soon? Upgrade the secure way — book V4 Consumer for move in day.