We’re sorry to hear you’re considering leaving V4 Consumer, and we’re here to help with the process. Whether you need to cancel due to moving, dissatisfaction, or other reasons, here’s how to proceed:
How to Cancel
If something has gone wrong and led you to consider cancelling, we’d appreciate the opportunity to make things right. Please reach out to us via chat or submit a request so we can discuss how we can assist you with the next steps. If you still wish to proceed, we can guide you through the cancellation process.
Cancellation Fees
Early Termination Fee is defined as an event in-contract term whereby either side wishes to opt-out of a minimum contract term earlier than its stipulated end-date & as such when this event occurs, early termination costs are calculated as payable immediately by our end user per service on the basis of the table appended below. This is also available in different formats upon request.
We start with the remaining amount you were due to pay from the date of termination to the end of the minimum period.
We take off VAT.
We take off an amount of £1.00 per month for each month remaining until the end of the minimum period which reflects the costs we save as a result of you leaving early, e.g. payments to suppliers.
We add VAT to the final amount to create the early release fee.
| Product |
ETC |
Calculation Example |
| ADSL - Internet |
Monthly Fee X remaining months on the
contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £25.99, early termination costs would be calculated as £25.99 times 6 months remaining on the contract term so £25.99 X 6 =£155.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £155.94 so your Net - ETC billable would be £149.94
|
| FTTC - Internet |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £25.99, early termination costs would be calculated as £25.99 times 6 months remaining on the contract term so £25.99 X 6 =£155.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £155.94 so your Net - ETC billable would be £149.94
|
| FTTP - Internet |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £25.99, early termination costs would be calculated as £25.99 times 6 months remaining on the contract term so £25.99 X 6 =£155.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £155.94 so your Net - ETC billable would be £149.94
|
| Assurance - Lite |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £5.99, early termination costs would be calculated as £5.99 times 6 months remaining on the contract term so £5.99 X 6 =£35.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £35.94 so your Net - ETC billable would be £29.94
|
| Assurance - Premium |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £5.99, early termination costs would be calculated as £5.99 times 6 months remaining on the contract term so £5.99 X 6 =£35.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £35.94 so your Net - ETC billable would be £29.94
|
| Assurance - Express |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £5.99, early termination costs would be calculated as £5.99 times 6 months remaining on the contract term so £5.99 X 6 =£35.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £35.94 so your Net - ETC billable would be £29.94
|
| Mobile - SIM Only |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £15.99, early termination costs would be calculated as £15.99 times 6 months remaining on the contract term so £15.99 X 6 =£95.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £95.94 so your Net - ETC billable would be £89.94
|
| Cloud Voice |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £15.99, early termination costs would be calculated as £15.99 times 6 months remaining on the contract term so £15.99 X 6 =£95.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £95.94 so your Net - ETC billable would be £89.94
|
| Internet Security / AV License |
Monthly Fee X remaining months on the contract term
|
Eg:- If you have 6 months left on a 12 Months Contract term with us, and your monthly access fee is £15.99, early termination costs would be calculated as £15.99 times 6 months remaining on the contract term so £15.99 X 6 =£95.94
We then take of £1.00 for the remaining months in this example so £1.00 X 6 Months would be - £6.00, this is then taken off from the ETC calculated here as £95.94 so your Net - ETC billable would be £89.94
|
|
|
|
| Note |
If you're terminating a contract early, V4 Consumer would reserve the right to add back any discounts or waivers offered at the point of you signing up, should we stipulate that such fee is payable when not completing such minimum term, this would include, discounts or waivers applied per service in Install Fee, Activation Fee, Hardware-Fee, a detailed list is appended below.
|
| Item |
RRP
|
|
| Install Fee |
£69.99
|
|
| Activation Fee |
£19.99
|
|
| Hardware-Fee |
£59.99
|
|
Moving Home?
If you’re moving and we don’t currently service your new address, we can assist you with cancelling your account. Please refer to our Moving Home FAQ page for more information and options available to you.
Cancelling Due to Bereavement
If you’re cancelling an account due to the passing of the account holder, please visit our Bereavement Guide page for more information on how we can help during this difficult time.
Quick Tips:
- Want to discuss your options? Reach out to our support team via chat or submit a request, and we’ll do our best to assist.
- Check your remaining contract duration before cancelling to understand any potential fees.
We’re here to make the process as smooth as possible and to assist you in any way we can. If you have any questions or need further assistance, please don’t hesitate to contact us.