Yes, you can track the progress of your broadband move through our online portal or by contacting our customer support team (please call us at 033 011 888 71 or email am@v4consumer.co.uk).
Once you’ve notified us of your move, we’ll provide regular updates on the status of your service transfer.
You’ll receive notifications about key milestones, such as when your service is scheduled to be disconnected at your old address and when it will be activated at your new one.
This ensures you stay informed throughout the process and can plan accordingly.